FAQ
Common questions about ATS workflows and AI hiring automations.
How does AI shortlist top CVs?
HireDesk extracts key data (skills, experience, education) from resumes and compares them against the requirements you set for the role. It generates a match score and highlights gaps, but never rejects a candidate automatically without your rules.
What does the AI interview report include?
The report includes a transcript of the candidate's answers, an AI-generated summary of their key points, a competency score based on your rubric (e.g., 'Communication: 4/5'), and suggested follow-up questions for a live interview.
Is AI required for all roles?
No. You can toggle AI modules (Screening, Interview) on or off for each specific job. You can use HireDesk purely as an ATS workflow tool if you prefer.
Do humans still decide who gets hired?
Yes, absolutely. HireDesk is designed as a decision-support tool. We rank and summarize to save you time, but a human hiring manager must always approve offer letters and final rejections.
How do you handle GDPR and data privacy?
We are GDPR compliant by design. We have automated tools to handle 'Right to be Forgotten' requests, and we only retain candidate data for the period you specify in your retention policy.
Can I just pay for one month?
Yes, our plans are monthly. You can upgrade, downgrade, or cancel at any time. We also offer annual billing discounts if you prefer.
Still has questions?
We're happy to help you set up specific workflows or explain our security model.
Contact Sales